Privacy Policy
Last Updated: January 21, 2026
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
MigrateSafely.com ("we," "our," or "us") operates as a connection platform between members seeking migration assistance and verified migration agents. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy applies to all information collected through our website, platform, and related services (collectively, the "Services").
2.1 Information You Provide
- Account Information: Name, email address, country of residence, password
- Profile Information: Additional details you choose to provide
- Agent Requests: Destination country, request type, migration needs, personal notes
- Scam Reports: Agent details, evidence uploads, incident descriptions
- Payment Information: Processed by third-party payment processors (we do not store full payment details)
- Communications: Messages sent through our platform, support inquiries
2.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent on platform
- Device Information: IP address, browser type, operating system
- Cookies: Essential cookies for platform functionality, analytics cookies (with consent)
- Platform Services: Facilitate agent connections, process requests, manage your account
- Communication: Send notifications about request status, prize draws, important updates
- Verification: Review and verify scam reports, validate agent credentials
- Prize Draws: Manage eligibility, conduct random selection, notify winners
- Improvement: Analyze usage patterns to improve our services
- Security: Detect and prevent fraud, protect against abuse
- Legal Compliance: Comply with legal obligations and enforce our terms
4.1 Verified Agents
When we assign an agent to your request, we share relevant information from your agent request (destination country, request type, notes) with the assigned verified agent. We do not share your payment information or unrelated personal data.
4.2 Service Providers
We use third-party service providers for:
- Payment processing (Stripe, PayPal, or similar)
- Email delivery
- Cloud hosting and storage
- Analytics (with anonymization)
These providers have access only to the information necessary to perform their services and are obligated to protect your data.
4.3 Public Information
The following information may be made public:
- Prize Winners: First name, country, prize category (with your consent)
- Verified Scam Reports: Agent/company details, scam description (your identity remains confidential)
4.4 Legal Requirements
We may disclose your information if required by law, legal process, or to protect rights, safety, or property.
4.5 What We Do NOT Share
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We implement industry-standard security measures to protect your personal information:
- Encrypted data transmission (SSL/TLS)
- Secure password hashing
- Regular security audits
- Access controls and authentication
- Secure database hosting
While we take reasonable precautions, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Retained while your account is active
- Inactive Accounts: Retained for up to 2 years after last activity, then anonymized or deleted
- Scam Reports: Retained indefinitely for community protection (reporter identity confidential)
- Financial Records: Retained for 7 years for legal and tax compliance
- Communications: Retained for 3 years for support and dispute resolution
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent for optional data processing
To exercise these rights, contact us at privacy@migratesafely.com
8.1 Essential Cookies
Required for platform functionality (authentication, session management, security). These cannot be disabled.
8.2 Analytics Cookies
Help us understand how users interact with our platform. You can opt out through your browser settings.
8.3 Managing Cookies
Most browsers allow you to control cookies through settings. Note that disabling essential cookies may affect platform functionality.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@migratesafely.com.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notification to registered members
- Displaying a prominent notice on the platform
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@migratesafely.com
General Inquiries: support@migratesafely.com
We will respond to your inquiry within 30 days.